Returns...

Change of mind returns are no longer accepted.

As we move into a new phase for the business, we no longer accept returns for reasons outside the requirements of Consumer Law .

Repairs...

Our warranty and procedures are in line with Consumer Law. Within the specified time-frames, manufacturer defect will be repaired, or replaced and shipped at our expense. We do not accept returns for change of mind, or reasons outside of this.

For wholesale pricing, and NOS stock, there may be signs of age present. This is not covered under standard terms.

Chips, cracks and rust are generally not covered under manufacturer warranty.

We recommend Hiroko in Sydney, or Kaz in Melbourne for non-warranty repair, or sharpening.  

See our FAQ for more info.